The Impact of the Quality of Electronic Services on the Performance of Faculty Members at the College of Education, Sana'a University

Abstract

The study aimed to examine the impact of the quality of electronic services on the performance of faculty members at the College of Education, Sana’a University. To achieve this objective, the researcher adopted a descriptive-analytical approach and used a questionnaire to ensure the validity of the study. The study population consisted of all faculty members and their teaching assistants at the College of Education, Sana’a University, totaling 49 members (21 males and 28 females). The study revealed several key findings, including:

1. 
   

   The importance of adopting electronic services at the College of Education, Sana’a University.

   
   


2. 
   

   There is a significant impact of electronic service requirements on enhancing the performance of faculty members at the College of Education, Sana’a University.

   
   


3. 
   

   The majority of the sample agreed that obstacles limiting the effectiveness of electronic service quality significantly affect faculty members’ performance at the College of Education, Sana’a University.